This FAQ page covers the most common questions. If you can't find what you're looking for or need more details, you can reach our support team directly using the methods below.
Live Chat is the fastest
There's a Live Chat icon at the bottom right of the bjevip website. Click it to chat directly in Bengali — you'll typically get a response within 2 minutes, any time of day or night.
Send Us Details by Email
For complex issues or if you need to submit documents, support@bjevip.netEmail us at . Include your account ID or mobile number in the subject line for a faster resolution.