This FAQ page covers the most common questions. If you can't find what you're looking for or need more details, you can reach our support team directly using the methods below.

Live Chat is the fastest

There's a Live Chat icon at the bottom right of the bjevip website. Click it to chat directly in Bengali — you'll typically get a response within 2 minutes, any time of day or night.

Send Us Details by Email

For complex issues or if you need to submit documents, support@bjevip.netEmail us at . Include your account ID or mobile number in the subject line for a faster resolution.

Watch Out for Phishing: bjevip will never ask for your password or OTP via social media or unknown numbers. Only bjevip.net is the trusted source.